I am very disappointed at how Absa handle my issues

Absa Ref no: DQC***3 I am very disappointed by Absa service to their clients. on the 31st March 2021 They sent me an email of an outward amount to my account that I always send monthly as I am abroad and they stated they cant release it as the information don't match. I asked what is the problem and they stated that my surname is not there so I need to go to the bank this side and ask them to send form MT199. Now going back I had received the same email on the 27th January 2021 and I asked what was required they send me an email and asked for my details and they say what's required is my full names and surname and they write N. Ndebele and release the money after that I send an email asking them to please explain what is required of me so I go to the bank this side and sort it out so I don't have problems in future they didn't respond on my email. Now on they ask me to get form MT199 and I sent them an attachment asking if that's the correct one all they respond and say they didn't get not get form Mt199 from my bank. Mind that I am not working for the bank I don't even know what form MT199 looks like where I am there's a language barrier but all Absa could do even if I ask that they explain to me in details they just write 1 line " Ask the bank to send form MT199 with amended details" I have all the communiqué which serve as a proof to this. Then I went to my bank here on the 7th April 2021 and asked them to amend details and I asked them to send me the copy of the attachment that they have to send to my bank to send to me and they did (bear in mind I wont even know if its that form MT199 as I don't know it but I assume they understood what i was asking for) they send it to me and I also forwarded it to Absa, on the 8th I did a follow up with Absa they said they haven't received form MT119 and I said I have sent you an attachment as well from the bank . I received an email with 1 line "Good day Kindly request that they email you the swift copy/MT199."

On the 9 April 2021 I send an email to the bank here and copied Absa and asked them about the form MT199 they confirmed that they have sent it to Absa and they have confirmed that they have received the form (I have proof of those emails) and they send the proof, I forwarded the form to Absa again coping my bank here and that's when they send me one line email after I have sent the mail from the bank here " Good Day It was sent" at 4:43 pm this side in SA its 10:43 am. On the same date At 7:35pm here SA 1:35 pm I received an email from Absa again asking for the same information that they said they have received " Kindly request your bank in China to send an amendment for your names. Only your names are on the swift, it needs to reflect both your names and surnames." from Kindly request your bank in China to send an amendment for your names." from Nthabeleng. Seriously I don't know what they want now this has been dragging from the 31st of March till date I have bills that needed to be paid and 7 days is over I have incurred interest. They seem not to care to even follow up or give all the information required the thing that was needed on the form added as before was my surname as all my names were there now they request my names my names haven't changed, and they have the form the money is not released. I am seriously disappointed and I still have some more queries I am not getting help with I cant wait to come back and move all my accounts to a bank that cares about their customers. I even asked them to let me know if they no longer need me as a customer and they never responded to my email.