I am very angry

Good day,

I phoned in just now to make arrangement for my arrears, only to get a very rude service from two consultants. The first one didnt even listen to my question, we ended up exchanging sour words, that she decided to transfer me to her colleague, thew lady had mood swings. When she wanted to confirm my "postal adress", I gave her the postal adress I use for the past six years, which is actually my work adress, instead she became very angry and said " I said postal , postal address", so I tried to tell her that infact the "postal"adress she referred to was the data collected by ABSA from my ITC record, that I had not used it for some time. Mind you, I have not called in to be lectured about postal address, she went on and gave a lame advise that I should submit my copies warawara. She the hanged the phone on me.

Here is the thing: I want to request for the arrears in my account to be split in to two months payments, if that is not possible its ok. Absa consultants should stop behaving like financial advisors, they should stick to the policies in place. I need someone who will be able to assist without swearing to contact me.