I am still waiting

Three months ago I requested that SANLAM provides me with a letter of my annuity fund for my GEPF to be transferred there. After many calls and a hellopeter report, Dustin Onkruid finally helped me and mailed and posted my letter as I need the original. I still have not received anything in the post......

So eventually, on Monday, I contacted Phumzile Dube, who is my consultant, for this document (as I was told I must communicate with him regarding my matters). Phumzile told me that he would courier the document to ABSA Menlyn Branch and it would take 48 hours.... So.... on Wednesday (after 48 hours), I went to the Menlyn branch to pick up my document. It was not there.... Please note Phumzile specified that it would be delivered there before the end of day, Wednesday....

At Menlyn branch, Natasha (who is the only angel in this story), promised that she would let me know once the letter arrives. At about 15:00 on Thursday Natasha phoned and said the package was not yet delivered. Thanks for all you efforts Natasha, you were the only person who was nice to me and did not lie to me...

Then I phoned Menlyn Maine branch to find out whether the package was there perhaps. The lady who answered there was the rudest person I encountered. While telling my story she rudely interrupted and transferred me to someone else. Unfortunately I don't have that lady's name but she also tried helping me despite me being extremely upset at this time. I apologized to her...

Eventually Phumzile tells me the document is at ABSA Menlyn square..... So at 8:30 when ABSA opened I came here to fetch my document as this needs to be submitted TODAY! I had to submit it earlier but due to ABSA and SANLAM's incompetence I was unable to.... Now I am sitting here and guess what!!

IT IS NOT HERE!!!!!!!!!!!!!!!

Now Oswald is trying to locate it? And I have been waiting for an hour now!

I am DONE with stupid SANLAM and stupid ABSA!