GM
Gracious M

1 reviews | Active since Sept 2017

29 Jan 2018, 09:14

I am so done with this bank just want my money and out

so on the 30th of dec 217 the bank blocks my account because my special permit was expiring on the 31st, irrespective of the fact the director general issued a directive that special dispensation permit holders accounts should not be closed. 28 jan I go to Absa Menyln branch to sort out this mess after being sent from pillar to post I finally submit my receipt proof of application for permit renewal and proof of residence. 3 hours in the queue by the way, only to be told I should expect a call on the 29th of jan with the outcome whether account has been unblocked. like really what should I be eating in the meantime cause I use that account for my salary. when all this mess is over and I get my new work permit I will take out all my savings and move on life goes on looking forward to joining the FNB family at least their accounts were not tempered with

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Replies (1)
Absa
Absa's reply29 Jan 2018, 10:33
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd