I am sick of Absa *****ing my money !!

I purchased airtime and data via my internet banking on Saturday morning, 26 October 2019. It is 3 days later and it is still not reflecting. I am a premier banking client with Absa - and have been a client of theirs for 28 years. I have done the normal logging of a complaint and was told it would take 3-5 working days for this to be sorted. If this is how you treat your loyal clients - then I am taking my business elsewhere. As soon as I get my data and airtime I am taking all my business to FNB. I cannot accept this type of mediocre service any longer.