I am on a help u sell program with absa bank. The service i have been getting from the last two years is beyond bad. They gave me a consultant who doesn't even bother herself by updating me . This program i thought it wi help me but it is just the worst

Dear Onka,

Thank you for bringing this matter to our attention. Please accept my sincere apologies for the inconvenience and disappointment caused.

I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***4. Please retain this number for future correspondence.

Should we resolve the matter, I would appreciate your considering updating your review to reflect your experience with the resolution process.

Thank you for your patience while we investigate this matter.

Kind regards,
Basani Hlungwane
Absa Bank Ltd