I am not sure if Absa understands business

Hello Absa. I am highly upset regarding your delivery of service. Your sales lines seems to be working just fine but when you need documentation because you paid up a vehicle no one can help. And your call centre agents speak with no message that they understand what they are even doing at all. I need my documentation to be courier serviced to me for the Vehicle I paid up. Is that so difficult? Can someone call me, not in the hope it will happen. I have been waiting two weeks.