I am not happy

On 09 February 2016. I opened an Absa silver student account. They required proof of residence and told me because its the is no address but Vanderbjprk postal code, i will have to come back with someone to sign an affidavit to be a witness that i leave in that residence. 18 February 2016 i came with my witness and she signed. on the 19 February 2016 i went to check if my account is activated then the guy who was helping me said he will sms me if its activated on Monday. 24 February 2016 with no response i called the Absa branch to ask what happpened. The lady who answered took my information and said she will call me back until the 25 of Februaty im still waiting for that call. Absa has a poor service delivery.