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1 reviews | Active since Mar 2009

18 Feb 2021, 11:17

I am not Absa’s child!

My relationship with Absa Home Loans hasn’t been long but I am already annoyed! Yes I have an outstanding premium! Yes I will ensure the amount is settled end of February (as I have stated numerous times each time I am called) To be called every single day about the same matter is beyond annoying and disruptive to my day because I have already stated what the resolution plan is and when this will take place. Everyday calls with the same questions do nothing but aggravate me and once I’ve settled this premium I’ll wait for 5 months and move my bond to another bank!! I am not a fugitive! I am not a child! I can’t be getting the same call everyday over the same thing so I can state the same feedback. Is this crèche , where everyday I must give the teacher the same answer? Whoever thought this collection method is effective doesn’t understand that customers get aggravated by pointless repetition!

You are annoying me beyond imagination! I SAID 25 February! Call me on the 26th! Geez

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Replies (1)
Absa
Absa's reply18 Feb 2021, 12:58
Official
Dear Noluthando, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd