I am moving to the bank that cares

The service I received from Absa Andries street yesterday was disgusting. I could not believe in this era there are still people who do not care about customer service. I was in the teller queue to make a deposit and there were only two tellers assisting customers. The third teller, Dolly Kgonyane was just staring at the computer and chatting to the other busy tellers and not assisting us. The queue was long and I went to her to find out if there is anyway she can assist us. She said she was on lunch and it is not her time to assist us. She said she was busy on her emails with the manager. The response was in a very snotty and chicky way and her attitude clearly sucked. If you are not assisting customers why are you sitting at the counter where customers would expect to get assistance from you, and why are you disturbing other tellers who are clearly assisting customers. I asked a manager and I was told he/she was busy on the phone. Really? I thought she was busy on the email with Dolly. So clearly he/she is leading by example, no wonder Dolly did not have any problem refusing to assist me. The manager did not see the importance of speaking to me either. Well, I was your customer!!