MV
Monteveeno V
1 reviews | Active since Nov 2021
20 Mar 2024, 16:54
I am Highly disappointed in ABSA for the way the conduct business their lack of communication and Assuming.
I have been with ABSA for almost 3 years now and what they promise is always empty. I was promised in my first year that a personal account will be right for my business as I have explained to the branch in Florida that I’m rendering a certain service to my client and the lady at the branch told me that a premium cheque account will be right for my business. Fast forward months later as my business as a lot of dishonest people stating false claims and report my account for chargeback ***** this is where a client receives the product and later on lies about the business he was actually doing with the seller. ABSA closed the account and after fighting a while , I wanted to continue with ABSA but on the terms of the following no 3rd party payments , if verification such as ID proof and proof of payment matches we can render the service I also made a disclaimer agreement and this was accepted. The promise I got from frontline and from some of the investigators was that when you trade on a personal account they judge the certain chargeback as ***** because they believe only a salary or small transactions are made into an account . If you have a business account they judge it of volume and understand that the account will have business rendered to a client so if a client makes a chargeback they looks at it differently. Eventually 7 months later (today) ABSA decided to not follow what they stand on and block the account from and further business. When I called hotline they don’t know what is going on but all they know is the matter is with Forensics , When I asked for a better explanation as to why the reason is suspicious activity , suspicious activity on what as I thought 7 months ago we had an agreement as to why our relationship will continue and I played by your rules not me make up my own I have agreed to follow your procedure and not my own if you set the rules and I follow them why am I penalised for something I did not do? Secondly where is the communication if you blocking the account from doing business why was there no communication between myself and you guys the reason you supect suspicious activity, the reason as to why you closing the account and ask me to justify why I don’t believe that there is suspicious activity and clarify to you what is happening and also send supporting evidence? 3rd is assumption based without evidence you can not take action without having valid facts to why you doing certain things if I take action it means I’m standing on solid facts but as for assuming it can cost the company money. 4th since I have followed and agreed to play by absas rules , I had no communication as to the reason why account is blocked I had to run to different departments through out the day to actually get the worse reasons to why my account is closed , there is no valid reason from your hotline but suspicious activity I would like to know who is paying me for the days my company is closed because today I lost money because of assumption I’m giving ABSA 24 - 48 hours to get back to me with a valid reason as to why my account is closed and if you shorting and evidence I will provide it immediately. And also for my account to reopened. I would like you to have better communication skills and not let me believe their was a problem with software but later on finding out that my account is blocked by forensics again assuming and assuming can lead to big problems because this is not the first time you guys are doing this to me and I’m getting tired of waiting on you guys but you guys gave me a guideline to follow.
Helpful (0)
Replies (35)0
Replies (35)MV
Monteveeno V's updateReviewer Update
22 Mar 2024, 09:14For the past 2 days still no reply, even though they have escalated the matter twice it is really ridiculous how you guys do business. You guys even promise to call back but yourll never do .
MV
Monteveeno V's update22 Mar 2024, 09:14
Reviewer Update
For the past 2 days still no reply, even though they have escalated the matter twice it is really ridiculous how you guys do business. You guys even promise to call back but yourll never do .
Absa's replyOfficial
22 Mar 2024, 09:27Dear Monteveeno
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Our office closes at 4:30 pm and there would have been no response on 21 Mar '24 due to the public holiday.
Our office closes at 4:30 pm and there would have been no response on 21 Mar '24 due to the public holiday.
The reference number for your complaint is C-***0.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply22 Mar 2024, 09:27
Official
Dear Monteveeno
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Our office closes at 4:30 pm and there would have been no response on 21 Mar '24 due to the public holiday.
Our office closes at 4:30 pm and there would have been no response on 21 Mar '24 due to the public holiday.
The reference number for your complaint is C-***0.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
22 Mar 2024, 09:30Thank for clarifying this will wait on your call and email on further instructions.
MV
Monteveeno V's update22 Mar 2024, 09:30
Reviewer Update
Thank for clarifying this will wait on your call and email on further instructions.
Absa's replyOfficial
22 Mar 2024, 11:12Dear Monteveeno
Thank you for the confirmation on case logged C-***0. I did receive your email response and will try to get urgent assistance.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply22 Mar 2024, 11:12
Official
Dear Monteveeno
Thank you for the confirmation on case logged C-***0. I did receive your email response and will try to get urgent assistance.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
27 Mar 2024, 15:58I have been speaking to the complaints department and they said by today they will have an outcome.
I have told them I have bills to pay , I have a whole vehicle that I took on finance with ABSA , I have a whole business property to pay and my house , I am being put underpressure by my land lord and what makes it worse is that I have not been making money for the past 7 days and still have to sort out many more things.
ABSA is the bank that I trust but you guys keep escalating the matter to higher people and higher people but no one is saying nothing like I told you guys I have been with ABSA for 3 years where must I run to .
You guys must pay for damages because I can’t afford to wait until April who is going to pay my rent , my car , my house. My WiFi, my lights and water , my accountant and everyone else you guys are not doing things right I need a urgent response because I can’t keep waiting for something that you guys are going off speculation
I have told them I have bills to pay , I have a whole vehicle that I took on finance with ABSA , I have a whole business property to pay and my house , I am being put underpressure by my land lord and what makes it worse is that I have not been making money for the past 7 days and still have to sort out many more things.
ABSA is the bank that I trust but you guys keep escalating the matter to higher people and higher people but no one is saying nothing like I told you guys I have been with ABSA for 3 years where must I run to .
You guys must pay for damages because I can’t afford to wait until April who is going to pay my rent , my car , my house. My WiFi, my lights and water , my accountant and everyone else you guys are not doing things right I need a urgent response because I can’t keep waiting for something that you guys are going off speculation
MV
Monteveeno V's update27 Mar 2024, 15:58
Reviewer Update
I have been speaking to the complaints department and they said by today they will have an outcome.
I have told them I have bills to pay , I have a whole vehicle that I took on finance with ABSA , I have a whole business property to pay and my house , I am being put underpressure by my land lord and what makes it worse is that I have not been making money for the past 7 days and still have to sort out many more things.
ABSA is the bank that I trust but you guys keep escalating the matter to higher people and higher people but no one is saying nothing like I told you guys I have been with ABSA for 3 years where must I run to .
You guys must pay for damages because I can’t afford to wait until April who is going to pay my rent , my car , my house. My WiFi, my lights and water , my accountant and everyone else you guys are not doing things right I need a urgent response because I can’t keep waiting for something that you guys are going off speculation
I have told them I have bills to pay , I have a whole vehicle that I took on finance with ABSA , I have a whole business property to pay and my house , I am being put underpressure by my land lord and what makes it worse is that I have not been making money for the past 7 days and still have to sort out many more things.
ABSA is the bank that I trust but you guys keep escalating the matter to higher people and higher people but no one is saying nothing like I told you guys I have been with ABSA for 3 years where must I run to .
You guys must pay for damages because I can’t afford to wait until April who is going to pay my rent , my car , my house. My WiFi, my lights and water , my accountant and everyone else you guys are not doing things right I need a urgent response because I can’t keep waiting for something that you guys are going off speculation
MV
Monteveeno V's updateReviewer Update
27 Mar 2024, 16:39Good day Venessa
If a case is complex why was I not called or informed with every other transaction that has been investigated by ABSA. My concern is still providing my evidence it’s more like a biased decision without asking the or reviewing my side of the story.
The problem that I am facing especially financially is business continuation. If you have clients at absa and the reserve bank or the fsp had to close its doors for 7 days first off all ABSA clients will decrease because the lack of trust is no more there as the company did not give enough time to explain to its clients of the sudden blocked or closed accounts secondly if the business opens again home many in your own department and other departments will be retrenched because of the sudden closure and money lost.
Another factor is what you guys are turning a blind eye to is expenses I have an accountant to pay, both properties, a vehicle, my WiFi , water and lights , groceries for the month and many other expenses to continue living and business expenses.
I am not blaming your department but the lack of understanding and lacking in communication from the ***** department is what is frustrating me .
Like I said ABSA will have to pay me for the days my business has not been running because I’m running at a loss and if they want there money they are not going to give me grace period on there own loan I took out with them and as the ***** department they will need to explain to the bank this loss because I can not keep waiting and giving my landlord the same excuse and it’s not his problem because he is also expecting to make a profit from his business. Then basic needs like food and lights and water how do you expect my family to survive I am the bread winner so no lights no water because there is no money in the account is not right. The ***** department or forensics must call me themselves and speak to me because the complaint does not refer to the complaints department but the ***** department that lacks to explain up until now why is my account closed under speculation
If a case is complex why was I not called or informed with every other transaction that has been investigated by ABSA. My concern is still providing my evidence it’s more like a biased decision without asking the or reviewing my side of the story.
The problem that I am facing especially financially is business continuation. If you have clients at absa and the reserve bank or the fsp had to close its doors for 7 days first off all ABSA clients will decrease because the lack of trust is no more there as the company did not give enough time to explain to its clients of the sudden blocked or closed accounts secondly if the business opens again home many in your own department and other departments will be retrenched because of the sudden closure and money lost.
Another factor is what you guys are turning a blind eye to is expenses I have an accountant to pay, both properties, a vehicle, my WiFi , water and lights , groceries for the month and many other expenses to continue living and business expenses.
I am not blaming your department but the lack of understanding and lacking in communication from the ***** department is what is frustrating me .
Like I said ABSA will have to pay me for the days my business has not been running because I’m running at a loss and if they want there money they are not going to give me grace period on there own loan I took out with them and as the ***** department they will need to explain to the bank this loss because I can not keep waiting and giving my landlord the same excuse and it’s not his problem because he is also expecting to make a profit from his business. Then basic needs like food and lights and water how do you expect my family to survive I am the bread winner so no lights no water because there is no money in the account is not right. The ***** department or forensics must call me themselves and speak to me because the complaint does not refer to the complaints department but the ***** department that lacks to explain up until now why is my account closed under speculation
MV
Monteveeno V's update27 Mar 2024, 16:39
Reviewer Update
Good day Venessa
If a case is complex why was I not called or informed with every other transaction that has been investigated by ABSA. My concern is still providing my evidence it’s more like a biased decision without asking the or reviewing my side of the story.
The problem that I am facing especially financially is business continuation. If you have clients at absa and the reserve bank or the fsp had to close its doors for 7 days first off all ABSA clients will decrease because the lack of trust is no more there as the company did not give enough time to explain to its clients of the sudden blocked or closed accounts secondly if the business opens again home many in your own department and other departments will be retrenched because of the sudden closure and money lost.
Another factor is what you guys are turning a blind eye to is expenses I have an accountant to pay, both properties, a vehicle, my WiFi , water and lights , groceries for the month and many other expenses to continue living and business expenses.
I am not blaming your department but the lack of understanding and lacking in communication from the ***** department is what is frustrating me .
Like I said ABSA will have to pay me for the days my business has not been running because I’m running at a loss and if they want there money they are not going to give me grace period on there own loan I took out with them and as the ***** department they will need to explain to the bank this loss because I can not keep waiting and giving my landlord the same excuse and it’s not his problem because he is also expecting to make a profit from his business. Then basic needs like food and lights and water how do you expect my family to survive I am the bread winner so no lights no water because there is no money in the account is not right. The ***** department or forensics must call me themselves and speak to me because the complaint does not refer to the complaints department but the ***** department that lacks to explain up until now why is my account closed under speculation
If a case is complex why was I not called or informed with every other transaction that has been investigated by ABSA. My concern is still providing my evidence it’s more like a biased decision without asking the or reviewing my side of the story.
The problem that I am facing especially financially is business continuation. If you have clients at absa and the reserve bank or the fsp had to close its doors for 7 days first off all ABSA clients will decrease because the lack of trust is no more there as the company did not give enough time to explain to its clients of the sudden blocked or closed accounts secondly if the business opens again home many in your own department and other departments will be retrenched because of the sudden closure and money lost.
Another factor is what you guys are turning a blind eye to is expenses I have an accountant to pay, both properties, a vehicle, my WiFi , water and lights , groceries for the month and many other expenses to continue living and business expenses.
I am not blaming your department but the lack of understanding and lacking in communication from the ***** department is what is frustrating me .
Like I said ABSA will have to pay me for the days my business has not been running because I’m running at a loss and if they want there money they are not going to give me grace period on there own loan I took out with them and as the ***** department they will need to explain to the bank this loss because I can not keep waiting and giving my landlord the same excuse and it’s not his problem because he is also expecting to make a profit from his business. Then basic needs like food and lights and water how do you expect my family to survive I am the bread winner so no lights no water because there is no money in the account is not right. The ***** department or forensics must call me themselves and speak to me because the complaint does not refer to the complaints department but the ***** department that lacks to explain up until now why is my account closed under speculation
Absa's replyOfficial
28 Mar 2024, 09:29Dear Monteveeno
With regards to complaint number C-***0.
Absa ***** has advised that they will try for urgent feedback today still being the 28 Mar '24.
I will keep you updated via email.
Absa ***** has advised that they will try for urgent feedback today still being the 28 Mar '24.
I will keep you updated via email.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Mar 2024, 09:29
Official
Dear Monteveeno
With regards to complaint number C-***0.
Absa ***** has advised that they will try for urgent feedback today still being the 28 Mar '24.
I will keep you updated via email.
Absa ***** has advised that they will try for urgent feedback today still being the 28 Mar '24.
I will keep you updated via email.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
28 Mar 2024, 09:50Thank Venessa it will be of great help so that I may get my books in order and try to salvage what’s left of this month to make money for my car
MV
Monteveeno V's update28 Mar 2024, 09:50
Reviewer Update
Thank Venessa it will be of great help so that I may get my books in order and try to salvage what’s left of this month to make money for my car
Absa's replyOfficial
28 Mar 2024, 12:45Dear Monteveeno
With regards to complaint number C-***0.
The above is noted.
I will keep you updated via email.
The above is noted.
I will keep you updated via email.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Mar 2024, 12:45
Official
Dear Monteveeno
With regards to complaint number C-***0.
The above is noted.
I will keep you updated via email.
The above is noted.
I will keep you updated via email.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's replyOfficial
28 Mar 2024, 12:45Dear Monteveeno
With regards to complaint number C-***0.
The above is noted.
I will keep you updated via email.
The above is noted.
I will keep you updated via email.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Mar 2024, 12:45
Official
Dear Monteveeno
With regards to complaint number C-***0.
The above is noted.
I will keep you updated via email.
The above is noted.
I will keep you updated via email.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's replyOfficial
28 Mar 2024, 12:45Dear Monteveeno
With regards to complaint number C-***0.
The above is noted.
I will keep you updated via email.
The above is noted.
I will keep you updated via email.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Mar 2024, 12:45
Official
Dear Monteveeno
With regards to complaint number C-***0.
The above is noted.
I will keep you updated via email.
The above is noted.
I will keep you updated via email.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
28 Mar 2024, 12:47Okay I await you email later today
MV
Monteveeno V's update28 Mar 2024, 12:47
Reviewer Update
Okay I await you email later today
Absa's replyOfficial
28 Mar 2024, 13:07Dear Monteveeno
With regards to complaint number C-***0.
Will do
Will do
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Mar 2024, 13:07
Official
Dear Monteveeno
With regards to complaint number C-***0.
Will do
Will do
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
28 Mar 2024, 15:49Just an update to all
ABSA Forensics department don’t know what they doing and got the go ahead from a superior position to have my account closed I have rendered a service to both amounts of R80000.00 and R100000.00 on the 6th of October and on the 4th of October for the amounts. The amounts was reported and the evidence was sent I even have proof to show that a service was the rendered the client also agreed to my terms and services.
Yet the higher ups don’t know how to read or investigate there is even ID proof in the chat the client gave for this high transaction he made.
Now they saying they need more time.
I’m I dumb struck now to believe that they can not resolve a matter that there is proof for.
I believe ABSA must reimburse me for the days that I have not been in business and also to pay the vehicle finance for this month I refuse to pay a cent for this month
As my business has given them all the proof to validate this why was I not contacted on this and they kept it away from me .
I am not waiting until Easter weekend is over I want the matter to be resolved by 4pm today
ABSA Forensics department don’t know what they doing and got the go ahead from a superior position to have my account closed I have rendered a service to both amounts of R80000.00 and R100000.00 on the 6th of October and on the 4th of October for the amounts. The amounts was reported and the evidence was sent I even have proof to show that a service was the rendered the client also agreed to my terms and services.
Yet the higher ups don’t know how to read or investigate there is even ID proof in the chat the client gave for this high transaction he made.
Now they saying they need more time.
I’m I dumb struck now to believe that they can not resolve a matter that there is proof for.
I believe ABSA must reimburse me for the days that I have not been in business and also to pay the vehicle finance for this month I refuse to pay a cent for this month
As my business has given them all the proof to validate this why was I not contacted on this and they kept it away from me .
I am not waiting until Easter weekend is over I want the matter to be resolved by 4pm today
MV
Monteveeno V's update28 Mar 2024, 15:49
Reviewer Update
Just an update to all
ABSA Forensics department don’t know what they doing and got the go ahead from a superior position to have my account closed I have rendered a service to both amounts of R80000.00 and R100000.00 on the 6th of October and on the 4th of October for the amounts. The amounts was reported and the evidence was sent I even have proof to show that a service was the rendered the client also agreed to my terms and services.
Yet the higher ups don’t know how to read or investigate there is even ID proof in the chat the client gave for this high transaction he made.
Now they saying they need more time.
I’m I dumb struck now to believe that they can not resolve a matter that there is proof for.
I believe ABSA must reimburse me for the days that I have not been in business and also to pay the vehicle finance for this month I refuse to pay a cent for this month
As my business has given them all the proof to validate this why was I not contacted on this and they kept it away from me .
I am not waiting until Easter weekend is over I want the matter to be resolved by 4pm today
ABSA Forensics department don’t know what they doing and got the go ahead from a superior position to have my account closed I have rendered a service to both amounts of R80000.00 and R100000.00 on the 6th of October and on the 4th of October for the amounts. The amounts was reported and the evidence was sent I even have proof to show that a service was the rendered the client also agreed to my terms and services.
Yet the higher ups don’t know how to read or investigate there is even ID proof in the chat the client gave for this high transaction he made.
Now they saying they need more time.
I’m I dumb struck now to believe that they can not resolve a matter that there is proof for.
I believe ABSA must reimburse me for the days that I have not been in business and also to pay the vehicle finance for this month I refuse to pay a cent for this month
As my business has given them all the proof to validate this why was I not contacted on this and they kept it away from me .
I am not waiting until Easter weekend is over I want the matter to be resolved by 4pm today
Absa's replyOfficial
28 Mar 2024, 16:04Dear Monteveeno
With regards to complaint number C-***0.
I have sent you an email explaining the reason for the delay.
I have sent you an email explaining the reason for the delay.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Mar 2024, 16:04
Official
Dear Monteveeno
With regards to complaint number C-***0.
I have sent you an email explaining the reason for the delay.
I have sent you an email explaining the reason for the delay.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
28 Mar 2024, 16:14Venessa
I’m really angry at this outcome how can ABSA forensics team bring up a matter that was resolved by their own ***** specialist I have sent him the evidence of the 9 of January 2024. And he resolved the matter why does the forensics team overstep what was finalised.
Like I said ABSA will have to pay me for the days that I was out of business my hardships through out this time I am not going to rest.
The matter must be taken to a higher authority than forensics team because this can not happen.
That’s like me going to court and winning the case through the state. Then the judge reopens the case for no apparent reason I can sue for that because this is not suppose to happen
I am trying my best not to take the legal route and hoping for you guys to rectify this mistake
I’m really angry at this outcome how can ABSA forensics team bring up a matter that was resolved by their own ***** specialist I have sent him the evidence of the 9 of January 2024. And he resolved the matter why does the forensics team overstep what was finalised.
Like I said ABSA will have to pay me for the days that I was out of business my hardships through out this time I am not going to rest.
The matter must be taken to a higher authority than forensics team because this can not happen.
That’s like me going to court and winning the case through the state. Then the judge reopens the case for no apparent reason I can sue for that because this is not suppose to happen
I am trying my best not to take the legal route and hoping for you guys to rectify this mistake
MV
Monteveeno V's update28 Mar 2024, 16:14
Reviewer Update
Venessa
I’m really angry at this outcome how can ABSA forensics team bring up a matter that was resolved by their own ***** specialist I have sent him the evidence of the 9 of January 2024. And he resolved the matter why does the forensics team overstep what was finalised.
Like I said ABSA will have to pay me for the days that I was out of business my hardships through out this time I am not going to rest.
The matter must be taken to a higher authority than forensics team because this can not happen.
That’s like me going to court and winning the case through the state. Then the judge reopens the case for no apparent reason I can sue for that because this is not suppose to happen
I am trying my best not to take the legal route and hoping for you guys to rectify this mistake
I’m really angry at this outcome how can ABSA forensics team bring up a matter that was resolved by their own ***** specialist I have sent him the evidence of the 9 of January 2024. And he resolved the matter why does the forensics team overstep what was finalised.
Like I said ABSA will have to pay me for the days that I was out of business my hardships through out this time I am not going to rest.
The matter must be taken to a higher authority than forensics team because this can not happen.
That’s like me going to court and winning the case through the state. Then the judge reopens the case for no apparent reason I can sue for that because this is not suppose to happen
I am trying my best not to take the legal route and hoping for you guys to rectify this mistake
Absa's replyOfficial
28 Mar 2024, 16:23Dear Monteveeno
With regards to complaint number C-***0.
I will advise the forensic team of the above and sincerely apologise for the delay.
I will advise the forensic team of the above and sincerely apologise for the delay.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Mar 2024, 16:23
Official
Dear Monteveeno
With regards to complaint number C-***0.
I will advise the forensic team of the above and sincerely apologise for the delay.
I will advise the forensic team of the above and sincerely apologise for the delay.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
28 Mar 2024, 16:26It is not right I mean who is going to pay me for money lost it was understandable if it’s a new matter not a old matter I have send evidence for and the matter was resolved why was the case reopened.
I have bills to pay this is why I said it’s speculation a biased decision if they called Sithembiso and asked him why was the matter resolved they would have had more information then to sit and scratch your head for 2 whole weeks and still not get back to me I would have explained this evidence was sent 2 months ago
I have bills to pay this is why I said it’s speculation a biased decision if they called Sithembiso and asked him why was the matter resolved they would have had more information then to sit and scratch your head for 2 whole weeks and still not get back to me I would have explained this evidence was sent 2 months ago
MV
Monteveeno V's update28 Mar 2024, 16:26
Reviewer Update
It is not right I mean who is going to pay me for money lost it was understandable if it’s a new matter not a old matter I have send evidence for and the matter was resolved why was the case reopened.
I have bills to pay this is why I said it’s speculation a biased decision if they called Sithembiso and asked him why was the matter resolved they would have had more information then to sit and scratch your head for 2 whole weeks and still not get back to me I would have explained this evidence was sent 2 months ago
I have bills to pay this is why I said it’s speculation a biased decision if they called Sithembiso and asked him why was the matter resolved they would have had more information then to sit and scratch your head for 2 whole weeks and still not get back to me I would have explained this evidence was sent 2 months ago
MV
Monteveeno V's updateReviewer Update
28 Mar 2024, 16:30If a client agrees to a contract that states this is what happened and I have sent it to you what does that mean if he says I have bought tomatoes from Venessa and then goes to his bank and says I was ****med I was trying to buy a car who is being dishonest me or the client ?
This is not right I don’t agree with this this is an old matter and ABSA will have to resolve it. I have been stressing for 2 whole weeks for my rent for what we going to eat for something that was resolved already.
No rather fire that person because they don’t know what they doing.
This is not right I don’t agree with this this is an old matter and ABSA will have to resolve it. I have been stressing for 2 whole weeks for my rent for what we going to eat for something that was resolved already.
No rather fire that person because they don’t know what they doing.
MV
Monteveeno V's update28 Mar 2024, 16:30
Reviewer Update
If a client agrees to a contract that states this is what happened and I have sent it to you what does that mean if he says I have bought tomatoes from Venessa and then goes to his bank and says I was ****med I was trying to buy a car who is being dishonest me or the client ?
This is not right I don’t agree with this this is an old matter and ABSA will have to resolve it. I have been stressing for 2 whole weeks for my rent for what we going to eat for something that was resolved already.
No rather fire that person because they don’t know what they doing.
This is not right I don’t agree with this this is an old matter and ABSA will have to resolve it. I have been stressing for 2 whole weeks for my rent for what we going to eat for something that was resolved already.
No rather fire that person because they don’t know what they doing.
MV
Monteveeno V's updateReviewer Update
02 Apr 2024, 09:48Today Marks another week that my business has been closed and still nothing has been done about it Venessa told me that they don’t work on weekends but the ***** specialist was working. I have waited and waited for ABSA to review a case that was already reviewed the case was closed by Sithembiso Sydwell Mokoena who gave the authorization for the case to be closed . I have then made several call ins to the ***** department to here what frontline had to say , the case was given to a higher authority the cases passed Cornelius who is in charge of the ***** specialist , the case passed shine who is in charge of the manager of the ***** specialist the case went all the way to ALI to authorise for the hold. How does three tiers of bosses sit with a matter that was already resolved on the 9th of March. I am failing to understand this when all the evidence was sent.
Now I’m complaining on hello Peter for 2 weeks and you guys still don’t have anything resolved. Should I rather complain on my tik tok , facebooks , instagram send emails to enews live , carte Blanche and some parties like the DA and PA for it to be resolved
Your bank charges was R5000 for the month , my family had to make with what was at home for the holiday , my lights is off , my land lord is on my neck for the private property and the other on the commercial property if you have any humanity you would understand that this is not the way to treat people.
Today is the 2nd of April please help me before I start making noise you are my bank of choice but we don’t need to resolve matters in such a way communication is key
Now I’m complaining on hello Peter for 2 weeks and you guys still don’t have anything resolved. Should I rather complain on my tik tok , facebooks , instagram send emails to enews live , carte Blanche and some parties like the DA and PA for it to be resolved
Your bank charges was R5000 for the month , my family had to make with what was at home for the holiday , my lights is off , my land lord is on my neck for the private property and the other on the commercial property if you have any humanity you would understand that this is not the way to treat people.
Today is the 2nd of April please help me before I start making noise you are my bank of choice but we don’t need to resolve matters in such a way communication is key
MV
Monteveeno V's update02 Apr 2024, 09:48
Reviewer Update
Today Marks another week that my business has been closed and still nothing has been done about it Venessa told me that they don’t work on weekends but the ***** specialist was working. I have waited and waited for ABSA to review a case that was already reviewed the case was closed by Sithembiso Sydwell Mokoena who gave the authorization for the case to be closed . I have then made several call ins to the ***** department to here what frontline had to say , the case was given to a higher authority the cases passed Cornelius who is in charge of the ***** specialist , the case passed shine who is in charge of the manager of the ***** specialist the case went all the way to ALI to authorise for the hold. How does three tiers of bosses sit with a matter that was already resolved on the 9th of March. I am failing to understand this when all the evidence was sent.
Now I’m complaining on hello Peter for 2 weeks and you guys still don’t have anything resolved. Should I rather complain on my tik tok , facebooks , instagram send emails to enews live , carte Blanche and some parties like the DA and PA for it to be resolved
Your bank charges was R5000 for the month , my family had to make with what was at home for the holiday , my lights is off , my land lord is on my neck for the private property and the other on the commercial property if you have any humanity you would understand that this is not the way to treat people.
Today is the 2nd of April please help me before I start making noise you are my bank of choice but we don’t need to resolve matters in such a way communication is key
Now I’m complaining on hello Peter for 2 weeks and you guys still don’t have anything resolved. Should I rather complain on my tik tok , facebooks , instagram send emails to enews live , carte Blanche and some parties like the DA and PA for it to be resolved
Your bank charges was R5000 for the month , my family had to make with what was at home for the holiday , my lights is off , my land lord is on my neck for the private property and the other on the commercial property if you have any humanity you would understand that this is not the way to treat people.
Today is the 2nd of April please help me before I start making noise you are my bank of choice but we don’t need to resolve matters in such a way communication is key
Absa's replyOfficial
02 Apr 2024, 10:12Dear Monteveeno
With regards to complaint number C-***0.
I have requested an urgent response from Forensics this morning.
I have requested an urgent response from Forensics this morning.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply02 Apr 2024, 10:12
Official
Dear Monteveeno
With regards to complaint number C-***0.
I have requested an urgent response from Forensics this morning.
I have requested an urgent response from Forensics this morning.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
02 Apr 2024, 12:32Please venessa if nothing happens by today I will take further action to let my voice be heard
MV
Monteveeno V's update02 Apr 2024, 12:32
Reviewer Update
Please venessa if nothing happens by today I will take further action to let my voice be heard
Absa's replyOfficial
02 Apr 2024, 15:51Dear Monteveeno
With regards to complaint number C-***0.
I will be sending you an email shortly. They will only be providing feedback by the end of the day tomorrow 03 Apr '24.
I will be sending you an email shortly. They will only be providing feedback by the end of the day tomorrow 03 Apr '24.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply02 Apr 2024, 15:51
Official
Dear Monteveeno
With regards to complaint number C-***0.
I will be sending you an email shortly. They will only be providing feedback by the end of the day tomorrow 03 Apr '24.
I will be sending you an email shortly. They will only be providing feedback by the end of the day tomorrow 03 Apr '24.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
02 Apr 2024, 16:06Okay will wait for tomorrow
MV
Monteveeno V's update02 Apr 2024, 16:06
Reviewer Update
Okay will wait for tomorrow
Absa's replyOfficial
03 Apr 2024, 08:53Dear Monteveeno
With regards to complaint number C-***0.
the above is noted.
Kind regards,
Vanessa Crowe
Group Customer Care
With regards to complaint number C-***0.
the above is noted.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply03 Apr 2024, 08:53
Official
Dear Monteveeno
With regards to complaint number C-***0.
the above is noted.
Kind regards,
Vanessa Crowe
Group Customer Care
With regards to complaint number C-***0.
the above is noted.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
03 Apr 2024, 14:53Good day Venessa it is almost time for them to knock off please give me feedback
MV
Monteveeno V's update03 Apr 2024, 14:53
Reviewer Update
Good day Venessa it is almost time for them to knock off please give me feedback
MV
Monteveeno V's updateReviewer Update
03 Apr 2024, 15:48I was told I was going to be given feedback Noloyiso Mtyoki said that she will definitely give me feed back by today , forensics also said they will conclude by today now sending Noloyiso a message she is all of sudden out of office , so why didn’t she just keep quiet and not say anything yesterday or inform me that someone else will give me an update , everyone is quiet today no is saying nothing about this . You can not finalise if something and out a date to it and no one is saying nothing how long does it take to investigate volume it’s not that difficult if you ask me
MV
Monteveeno V's update03 Apr 2024, 15:48
Reviewer Update
I was told I was going to be given feedback Noloyiso Mtyoki said that she will definitely give me feed back by today , forensics also said they will conclude by today now sending Noloyiso a message she is all of sudden out of office , so why didn’t she just keep quiet and not say anything yesterday or inform me that someone else will give me an update , everyone is quiet today no is saying nothing about this . You can not finalise if something and out a date to it and no one is saying nothing how long does it take to investigate volume it’s not that difficult if you ask me
MV
Monteveeno V's updateReviewer Update
03 Apr 2024, 15:50If nothing is done by today tomorrow I’m definitely going to banking bondsman and telling them exactly what I had to face for 2 weeks from being told it’s *****ulent amounts to being told it’s volume and the account is not suited for it now what is next ?
MV
Monteveeno V's update03 Apr 2024, 15:50
Reviewer Update
If nothing is done by today tomorrow I’m definitely going to banking bondsman and telling them exactly what I had to face for 2 weeks from being told it’s *****ulent amounts to being told it’s volume and the account is not suited for it now what is next ?
Absa's replyOfficial
03 Apr 2024, 18:10Dear Monteveeno
With regards to complaint number C-***0.
The above is noted.
Kind regards,
Vanessa Crowe
Group Customer Care
With regards to complaint number C-***0.
The above is noted.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply03 Apr 2024, 18:10
Official
Dear Monteveeno
With regards to complaint number C-***0.
The above is noted.
Kind regards,
Vanessa Crowe
Group Customer Care
With regards to complaint number C-***0.
The above is noted.
Kind regards,
Vanessa Crowe
Group Customer Care
MV
Monteveeno V's updateReviewer Update
05 Apr 2024, 10:19Good Day Venessa I Have so many people on my neck that I have to pay can we agree that if Forensics does it get back by 2 pm I can call the banking ombudsman ?
MV
Monteveeno V's update05 Apr 2024, 10:19
Reviewer Update
Good Day Venessa I Have so many people on my neck that I have to pay can we agree that if Forensics does it get back by 2 pm I can call the banking ombudsman ?
MV
Monteveeno V's updateReviewer Update
10 Apr 2024, 14:51Vehicle Finance just called me now and told me basically my account that is in arrears is going to the legal department from ABSA, My account has also given me deadline until Monday before his legal team steps in , my landlord has already served a final warning on Monday for me to move out or face consequences.
I have given enough time for this to be investigated and resolved up until now the matter has not been updated or an outcome given to me.
I am tired of waiting on ABSA as you guys continuously say you know what I’m going through, you don’t know what I’m going through.
I have sent Valid evidence to proof my case that this is not *****. If I get those letters then I’m triggered to contact my lawyers and take this further if there is no update by the end of tomorrow on Friday I’m going to banking ombudsman and getting this sorted as I have tried to avoid going the legal way but this is causing me to loose my reputation by the credit bureau my busies reputation and now my reputation to borrow and rent a place.
Kindly respond my today .
MV
Monteveeno V's update10 Apr 2024, 14:51
Reviewer Update
Vehicle Finance just called me now and told me basically my account that is in arrears is going to the legal department from ABSA, My account has also given me deadline until Monday before his legal team steps in , my landlord has already served a final warning on Monday for me to move out or face consequences.
I have given enough time for this to be investigated and resolved up until now the matter has not been updated or an outcome given to me.
I am tired of waiting on ABSA as you guys continuously say you know what I’m going through, you don’t know what I’m going through.
I have sent Valid evidence to proof my case that this is not *****. If I get those letters then I’m triggered to contact my lawyers and take this further if there is no update by the end of tomorrow on Friday I’m going to banking ombudsman and getting this sorted as I have tried to avoid going the legal way but this is causing me to loose my reputation by the credit bureau my busies reputation and now my reputation to borrow and rent a place.
Kindly respond my today .
Absa's replyOfficial
10 Apr 2024, 15:51Dear Monteveeno
With regards to complaint number C-***0.
I will advise the Forensic team of the above,
I do however note that they provided you with feedback on Monday and advised that no turnaround time could be provided at this stage.
Kind regards,
Vanessa Crowe
Group Customer care
With regards to complaint number C-***0.
I will advise the Forensic team of the above,
I do however note that they provided you with feedback on Monday and advised that no turnaround time could be provided at this stage.
Kind regards,
Vanessa Crowe
Group Customer care
Absa's reply10 Apr 2024, 15:51
Official
Dear Monteveeno
With regards to complaint number C-***0.
I will advise the Forensic team of the above,
I do however note that they provided you with feedback on Monday and advised that no turnaround time could be provided at this stage.
Kind regards,
Vanessa Crowe
Group Customer care
With regards to complaint number C-***0.
I will advise the Forensic team of the above,
I do however note that they provided you with feedback on Monday and advised that no turnaround time could be provided at this stage.
Kind regards,
Vanessa Crowe
Group Customer care
MV
Monteveeno V's updateReviewer Update
10 Apr 2024, 15:54Exactly that you can not tell me there is turn around time while I’m being put under pressure by ABSA itself and them threatening to repossess a vehicle why did you guys just let me my debits go of the account you don’t need to open the account but atleast let my things go through
If ABSA vehicle finance takes my car is Forensics, ***** and the legal team aswell as complaince are they going to give me a new car ?
If ABSA vehicle finance takes my car is Forensics, ***** and the legal team aswell as complaince are they going to give me a new car ?
MV
Monteveeno V's update10 Apr 2024, 15:54
Reviewer Update
Exactly that you can not tell me there is turn around time while I’m being put under pressure by ABSA itself and them threatening to repossess a vehicle why did you guys just let me my debits go of the account you don’t need to open the account but atleast let my things go through
If ABSA vehicle finance takes my car is Forensics, ***** and the legal team aswell as complaince are they going to give me a new car ?
If ABSA vehicle finance takes my car is Forensics, ***** and the legal team aswell as complaince are they going to give me a new car ?
MV
Monteveeno V's updateReviewer Update
10 Apr 2024, 15:57I am firm on my decision if I have nothing that we can come to agreement to by the end of tomorrow on Friday I will do it my way as I have been patient and patient and taking stress I’m going to involve my lawyers and get the ombudsman there because I have been telling you guys about my issues yet you guys have still not listened to me.
You guys need to get your work in order and put things together because I’m getting impatient now listening to the different stories I’m being told
You guys need to get your work in order and put things together because I’m getting impatient now listening to the different stories I’m being told
MV
Monteveeno V's update10 Apr 2024, 15:57
Reviewer Update
I am firm on my decision if I have nothing that we can come to agreement to by the end of tomorrow on Friday I will do it my way as I have been patient and patient and taking stress I’m going to involve my lawyers and get the ombudsman there because I have been telling you guys about my issues yet you guys have still not listened to me.
You guys need to get your work in order and put things together because I’m getting impatient now listening to the different stories I’m being told
You guys need to get your work in order and put things together because I’m getting impatient now listening to the different stories I’m being told
Absa's replyOfficial
10 Apr 2024, 17:46Dear Monteveeno
With regards to complaint number C-***0.
I will seek management intervention.
Kind regards,
Vanessa Crowe
Group Customer care
With regards to complaint number C-***0.
I will seek management intervention.
Kind regards,
Vanessa Crowe
Group Customer care
Absa's reply10 Apr 2024, 17:46
Official
Dear Monteveeno
With regards to complaint number C-***0.
I will seek management intervention.
Kind regards,
Vanessa Crowe
Group Customer care
With regards to complaint number C-***0.
I will seek management intervention.
Kind regards,
Vanessa Crowe
Group Customer care