I am extremely frustrated with the service from Absa Group

I am extremely frustrated with the service from Absa Group. My banking access is blocked because the ABSA app is not available in the country I’m currently in. I clearly explained to the consultant that I’m not in South Africa and the app doesn’t exist in my local App Store, yet I had to repeat myself multiple times because they simply weren’t listening. After a long back-and-forth, we agreed I could verify via email instead of the app — only for me to be told that, as a private banking client, they couldn’t assist and I should contact my banker. I then repeated the entire situation to my banker, who told me internet banking should help — even though they were the ones who referred me to her. It’s been over 20 days and I still can’t access my funds. This is unacceptable service, with zero coordination or accountability.