gvdh
gail van der haar

1 reviews | Active since May 2013

20 Dec 2018, 06:11

I am extremely disappointed , no one response to my emails. Rather I am being debited crazy amounts.

I am extremely disappointed , no one response to my emails. Rather I am being debited crazy amounts.

Today Absa took over R21000 from my account , none of my debts could go off , I don’t have petrol to go to work , I will not be able to purchase food in my house , could not pay my bond. This is the way Absa makes payment arrangements. Absa does not stick to any arrangements. If I cannot get to work , I cannot pay you. I will rather take this matter to the banking ombudsman and national credit regulator. i am only 3 instalments in arrears ( 3x 2500=7500+/-) , I have made the arrangement to pay R3200 per month.

This is not treating customers fairly. I have spoken and email collections team complaints team. No one can provide me with details of arrears of 21000.

I have had a few rough months and made arrangements, I will never ever bank with Absa , this will be my last loan.

0
Replies (1)
Absa
Absa's reply20 Dec 2018, 12:25
Official
Dear Ms. Batchler
Thank you for bringing this matter to our attention.
Please advise was the payment for your credit card, and when was your account debited also provide the account number debited please.
Regards
Claudette