I am extremely disappointed and angry at ABSA

I am extremely disappointed and angry. I got a new cheque card from ABSA yesterday and now my account is on hold and no one can give me an answer as to why this is happening.

I went to Kolannade brance yesterday to get a new card and change my online banking credentials. Left the bank thinking all is well. Tries to make a purchase and card get declined tried to draw money I get a error code 56. Called in the first consultant I spoke to referred me debt review department or something like that (made no sense to me but I went along with it). When I finally got through they tell me it's not there problem I must go to a branch, I tell the lady there is no way I'm going back to the branch because I'm heavily pregnant, she hangs up on me. I call again now I'm being told no one knows why there is a hold on my account. They said they would call me back but have not done so hours later. Everytime I call the line cuts before I can even speak to anyone.