I am done with ABSA

I've been an ABSA member for the last 12 years, and I've gone from being a student customer to now recently having signed up for their Premium Banking package.

It was always difficult getting quick support from ABSA, but in the past it was still manageable. Since I've switched over to Premium Banking, however, the support has been abysmal.

I signed up for the ABSA Premium credit card. During the process I was asked to provide FICA documents 4 different times, even though I submitted it twice before then. Once they stopped asking for FICA documents it was almost impossible to get an update on my application.

Then I received a call from the couriers that my card will be delivered the following week and I thought we were making some progress.

I received the card about three weeks ago. I was told that you call a special number, input the card details and some personal details, and then your card will be activated. I did this, received my pin, and thought it would take 24 to 48 hours for my card to get activated.

It has been 2 and a half weeks since I've received the card, and it still does not work. I've had to call in 4 times to ask why it's still inactive, only to be told I would be called back with an update. I was never called back.

I reluctantly tried to call in again today. After explaining my frustration to the woman, she had a look at my account. She came back and told me my credit card account is CLOSED and that I'll have to apply for a new one. Seriously? An account that I never even used is CLOSED?

ABSA I'd love an explanation of what happened here. I've always been a loyal customer, but this was a kick in the teeth from you guys.