I am currently in the schweizer reneke branch to withdraw money from our club account, and we are being advised that absa is unable to release the funds to us due to the account being on fika and according to the consulted dipuso the account is blocked

I am currently in the schweizer reneke branch to withdraw money from our club account, and we are being advised that absa is unable to release the funds to us due to the account being on fika and according to the consulted dipuso the account is blocked. So our member who needed money to help herself during this trying time must just see herself out. What worse service we are currently experiencing with absa bank