I am at a loss

This is the second time that i am logging a complaint on this website for the same query. I app**** for a credit card over a month ago, i have been a client of ABSA for a very long time. After logging complaints here as well as with their action line, i still have no resolution. Now I have now been told that my application has expired!!! after I have sent absolutely everything through that they needed and taken the time to follow up myself.