I already moved to Investec

<p>On the 3rd of June 2016 I visited the International Bidvest lounge in OR Tambo before my flight to New York. On arrival I presented my Priority Pass card to the receptionist. He informed me that I should only use this card for international lounges and asked me to rather present my ABSA platinum credit card. He assured me that the visit would still be free.</p> <p>I was therefore surprised to see a charge of R250 go off on my credit card on the 4th of August. I have phoned the bank several times, but they never come back with a concrete answer and also told me I actually had to apply for a Dragon Pass card as the Priority Pass cards were no longer in use.</p> <p> So not only had I been paying in vain for priority lounge access with a card which had on the face of it not yet expired, I also received no prior communication that I had to personally ask for a Dragon Pass card.</p> <p>This is honestly the last straw. I am tired of having to speak to the "Platinum Line"and my "Personal Banker"as they can really do very little for you. Each on in turn just refers you to the next.</p> <p>Also had the same issue with ABSA not wanting to give me a competitive interest rate on a home loan, which just ended up with them losing millions in future revenue as FNB granted me a sub-prime rate. Investec then beat their rate further so I'm moving everything to them.</p> <p>By the end of this year all my bank accounts will have been moved and I'm ending a 20 year relationship with ABSA. I'm not even asking for a reply since nothing will change my mind. I will just be glad not to deal with incompetence and emty promises again.</p> <p> </p> <p> </p>