Humiliation, Bad Attitude, Rude from Christopher Ref ***9

Good Day Absa Call Centre

Customer service is a critical factor for success in a contact centre. The main job of a call centre agent is to receive calls of the customers and provide an answer to their queries. As an agent, if you fail to attend to your customers or provide service, you will only be left with frustrated customers, who will walk away from you That was what I experienced with Christopher van Absa Call Centre Yesterday I had a fine day at work , decided to do my debit orders , My debit orders account didn’t want to work at the moment so decided to call the Absa call centre where I was connected whit Christopher , hoe from the start knew everything and begin so rude like he was the boss , trying to explain to Christopher what I need , he just give me an attuited, I asked for a reverence No because I can’t handle talking to the person anymore , I am very Good Client From Absa and this is not what I want for my business. After asking for reference no he said do you want to talk to manger with a big attitude almost like he was enjoying that he is so rude after he give me the reference no , He did not asked met to rate his service. I decided to call back because I need to get this work done, I was connected with a other call centre worker hoe help me very quickly and understand what needed to be done

I hope Absa management want leave this here, Christopher can’t work with client and can’t help them at anytime , I was not very happy at that moment