HUGE PROCESS GAPS AND ***********STAFF

MY CLAIM FOR RETRENCHMENT WAS APPROVED TODAY AND WHICH LIFE PAID THE 1ST INSTALLMENT TO MY LOAN ACC YESTERDAY??? DOES THAT MAKE SENSE??ANYWAY MY CHEQUE ACC WAS DEBITED FOR THE INSTALLMENT ON THE 20TH ALREADY, WHAT I CANNOT UNDERSTAND IS DOES THE 1 DEPT NOT COMMUNICATE WITH THE OTHER OR BETTER STILL CHECK TRANSACTION HISTORY ON THE ACC??HOW DOES ABSA RUN THEIR BUSINESS. HUGE PROCESS GAPS WITH ONE DEPT BLAMIN THE OTHE AND IM STUCK N THE MIDDLE SHORT OF CASH!!!! <br> WHEN ASKED TO SPEAK TO MANAGER UNATHI GQIOI AND LUCTREA PUTS ME ON HOLD FOR HOURS..I KNOW THEY WERE HOPING I WOULD DROP THE CALL AND DISSAPEAR.<br> ABSOLUTELY PATHETHIC PROCESS AND IT DOESNT HELP THAT I ANYWAY HATE ABSA AS A BANK ITS THE WORST EVEN THE STAFF COMPLAIN. ITS 3PM AND MY QUERY IS STILL NOT RESOLVED. <br> SERIOUSY ABSA CAN LEARN 5 THINGS OR 2 FROM FNB. I HAVE TWO ACC WITH THEM AND SINCESUBMITTING MY CLAIM I NEVER HAD TO CHECK UP ON THEM. WHY?? THEIR PROCESSES ARE STREAMLINED AND THE DEPT COMMUNICATE WITH EACH OTHER. NOW THATS SERVICE!