Huge disappointment on ABSA bank

On the 3rd of October 2024, I reported ***** case on my credit card to ABSA ***** department, an amount of over R16000 was withdrawn from my credit card account at Pretoria ATM while I had my bank card with me at Mpumalanga, Dullstroom. The consultant who assisted me informed me that the card that I had on me was cancelled 2 days ago before the ***** transactions, please note that I have not been using my credit card for over 10 years, I kept it active by paying monthly fees and just interests monthly, which was less than R100 and I never cancelled my card, that information was new to me and I explained that to the consultant. They advised me to go to the police station to report the ***** and send them my ID copy and Affidavit, which I did on the 4th of October 2024. They rep**** to my email saying they confirm receiving my documents and the ***** specialist investigator will contact me within 48 working hours. Even today 8 November 2024 I am still waiting for their call.I attempted making fallow ups on the case however they make me hold the phone for more than 10 minutes searching for the feedback. This past month end, they deducted R1600, that includes the charges for the very same amount I reported as a ***** case. ABSA bank please refund the credit and close my profile with your bank, I refused to order another bank card. Reference numbers they gave me.on the 3rd October was *** and on the 4th of October was C-***4, my case number from police station is 08/10/2024