MT
MARNA T
1 reviews | Active since Dec 2017
25 Oct 2021, 07:49
HUGE DISAPPOINTMENT - ABSA DECEASED ESTATE DEPARTMENT
What a disappointment .. After referral from a family member I switched my late mother's will to ABSA. BIG mistake!! Estate reported to Mooirivier branch 11 September 2021. No feedback up until I phoned them again on 11 October 2021. Thereafter a lady from ABSA contacted me on 12 October 2021 to advise that someone from the estate department will contact me with a list of things that need to be done and forms to be submitted. Two weeks and again not another word. They are quick to get your business but wait till time comes around that actual work needs to be done.
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Replies (2)MT
MARNA T's updateReviewer Update
15 Nov 2021, 13:44Such a pity one has to sometimes go to such extremes as Hellopeter. That being said .. BIG shout out for the way in which my problem was addressed. From first response right through. We are now well on the way with the process and thank you, Esther Mngidi (ABSA) for the dignified and professional manner in which you assisted us.
MT
MARNA T's update15 Nov 2021, 13:44
Reviewer Update
Such a pity one has to sometimes go to such extremes as Hellopeter. That being said .. BIG shout out for the way in which my problem was addressed. From first response right through. We are now well on the way with the process and thank you, Esther Mngidi (ABSA) for the dignified and professional manner in which you assisted us.
Absa's replyOfficial
15 Nov 2021, 20:45Dear MARNA VAN TONDER
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply15 Nov 2021, 20:45
Official
Dear MARNA VAN TONDER
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management