How soon is \shortly"Daphne?"""

Just over 6 months ago I posted about not receiving e-statements - a recurring problem that ABSA seems to be *********** to resolve! I had to post the exact same problem 2 weeks ago & Daphne again copied & pasted the exact same response saying that they would \investigate & the matter and furnish feedback shortly". 2 weeks & still waiting - no response - not very \""shortly\"" Daphne & this happens every quarter. DO NOT charge me monthly admin fees for statements I do NOT receive. Ensure that all admin fees for this quarter are reversed. I'm tired & fed up of having to contact you every quarter to get this problem sorted out & want to know why you have done nothing to resolve the problem! Your track record speaks volumes about your lack of service & level of incompetence! Even after posting this on twitter"