Hellopeter
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SS
Siyasanga S

1 reviews | Active since Nov 2018

24 Aug 2022, 08:20

How my complaint is handled

Today it notes 3 months my issue is still not resolved no transparency and have to wait until the 31/08/2022 even on the date I was informed they will be giving me a way forward not to say the issue will be resolved, will not be recommending Absa to anyone if i had not written a review they would not have responded as i had went through their complaint process internally a month before and was never attended

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Replies (3)
Absa
Absa's reply24 Aug 2022, 11:16
Official
Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. 

We have spoken to your mum and you are aware of that, however, a promise and commitment were made so writing to Hellopeter again will not help because we did say the matter is in progress. Looking forward to being of service to you.  Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,

SS
Siyasanga S's update24 Aug 2022, 21:27
Reviewer Update
I was asked to review how you handling my complaint or to see if there would be a change of heart from my last review and I cannot lie truth is my case is attended because of a public review I had made because your complaint department failed internally as i said I had complained a month before... it's not that I am trying to sabotage if a company does their best in retaining trust I do not hesitate in giving a positive review like I have done so to different companies
Absa
Absa's reply25 Aug 2022, 10:45
Official
Dear Siyasanga

Thank you.

Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,