1 reviews | Active since Oct 2015
HOW MANY TIMES DOES YOU HAVE TO FICA AN ACCOUNT
My son's account was blocked due to Fica in March 2015. I went to the bank to Fica his account. A couple of weeks later the account was block account. Once again I went to the bank to Fica his account yet again. This happened over 6 times and every time when I am at the bank I am told that they will send the documents and the hold is lifted.<br> Surprise, surprise... quest what.... the account is block again.<br> I then send the documents to the Fica e-mail address on the 13.11.2015 as advised by the FICA consultant and until today the lift is still not removed from the account.<br> All I am being told is that their turn around time is 24 to 48 hours.... it is more like... keep your mouth close and wait until we will attend to this when we feel like it.<br> <br> I am a very big Absa fan... I worked for Absa for over 8 years... I promote and defend Absa all the times... but this is how I am been treated... well I had enough..<br> <br> My son is going on holiday and needs to use his account but due to the *********** staff of Absa he cannot use this account.<br> <br> Well it goes without saying that I will be moving all my account to a bank that will look after me and my needs.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
