How long should I wait? Turn around time?

Last year I submitted a complaint with Hello Peter that my account using online banking is blocked by me entering the wrong pin.I did get a reply from ABSA and was told by Mzwandile Solomon Shapo at [Email Removed] that I must submit all my documentation to [Email Removed] and then the person that I have giving power of attorney to must visit my domicile branch to reset my pin number. I did ask for a copy of the Power attorney form that I must use and never got a response.<br> Its taken time but I have finally sent all the documentation including a Power of Attorney document to [Email Removed] and to [Email Removed] over a week ago and to date have not had an acknowledgment of receipt of my email. Ive sent a follow up email and doubt I will get a response. Is someone could let me know 1) Has ABSA have received my documents? 2) is there anything else required 3) when can I get my friend to go into the bank for me.<br> I desperately need to access my money and would appreciate being given a reasonable turn around time.<br>