TR
Tammy R

1 reviews | Active since Nov 2013

24 Aug 2015, 08:44

HOW LONG DOES IT TAKE TO GET ANY KIND OF RESPONSE!

ABSA's turn around times to queries is disgusting, no one ever gets back to you. First to wait 3 to 5 working days on a settlement on a credit card is absolute madness. Im not sure if you are physically sitting with a calculator to get this amount. <br> <br> Secondly no one can provide me with an answer regarding my Homeloan, after calling on 19th Aug and the Homeloand Team Leader Ruth promised to get her manager to call me and to dat i have heard nothing, i have even logged a call with your actionline on 20th August and to date still no feedback.<br> <br> I called again this morning to get a paid -up letter from ABSA as i had settled my credit card by thumbsucking figures as they could not give me this amount and still no enjoy to get my credit card closed.<br> <br> I am yet to come across 1 competent person in that bank. I need this matter urgently resolved

0
Replies (1)
Absa
Absa's reply24 Aug 2015, 12:14
Official
Hello tamz1211,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd