How long do I have to wait???

My geyser burst in the early hours of Saturday morning 17 January 2015. I notified the claims department at Absa on Monday morning 19 January 2015.<br> I was told to email my quotations to [Email Removed] which i did immediately after the phone call.<br> I was told that an assessor would contact me within 48 hours. I had to ask for a reference number.<br> It is now Monday 2 February - exactly 2 weeks later and not a word from Absa or an assessor, no phone call, no email - NOTHING.<br> I have a burst geyser lying in my garden waiting for inspection/verification from the assessor and damaged ceilings in my house.<br> How long do I have to live like this??? this level of non-performance is totally unacceptable !!!!