How Long Can It Take?

<p>I contacted AVAF before 31 October to ask them to change the debit order details for my AVAF aco****. I was advised by the call center operator that I should submit my request to the ********** and that they will attend to it when it is received. This mail was sent on 31 October 2016. At the end of November - 1 month later, the debit order once again was debited against the old account. I resubmitted my request in writting on 2 December 2016 to the same mail address as advised - I have still not recieved a responce or confirmation of this request to date.</p> <p> </p> <p>I have now called the Absa Complaints line - 0 ********** 41 and have been in queue for 19 minutes with no-one answering my call yet.</p> <p> </p> <p>@Absa - how long can it take to change a debit order? Even worse, how long can it take to answer a call to Action Line?</p> <p> </p> <p>Come on guys - really!</p> <p> </p>