How is this even an option in todays life??

I would like to know, after quite a number of attempts how ALL other banks sends your new card to your door even before it expires.... with ABSA though, I am required to go into the bank, stand in unending queues, only to be told if I want to cancel my card before the expiry date, I have to PAY for a new one.... yet there is NO way (and yes, I have tried numerous times) to FIRST get a new card (online or in branch) and then cancel the old one.... now I should wait 7 working days to get a new one after i had to wait for the expiry date, because honestly Im not going to pay for something that is a neccesity in todays life. It is tiny inconveniences like these that are forcing people in todays busy and hectic times to switch banks, rather than to continue with a trustworthy bank they have banked with for years. Truly horrible customer service. Come on ABSA. Get with the times.