How far can we fall.........

Over the past week, I have received daily calls around 07:00 from a number starting with 069.251. These calls are often dropped immediately upon answering. On the few occasions I’ve managed to speak with someone, I’ve been met with disrespectful behavior and demands for payment, typically without any proper verification or identification from the caller.

Most recently, on Saturday morning, I received another call during which the representative was audibly yawning and repeated the same question: “When are you going to pay?” I explained that my account is up to date, with a monthly debit order in place, and asked whether my account had been reviewed. The response I received was dismissive: “There are a lot of cases—leave it, never mind.”

This level of service is disgraceful.

Today, I attempted to contact AVAF directly. I made three calls (lasting 9 minutes, 3 minutes, and 42 minutes respectively), all of which were disconnected without any follow-up. When I dial back, I am on hold for over 20 minutes therefore I am giving up and hence this review.

I am also now convinced that this entire issue stems from your failure to properly process a refund, and as a result, you’ve seriously compromised my account. It’s unacceptable that I’m being harassed over an alleged arrears status when the fault clearly lies with your internal systems. Instead of resolving the matter, I’m met with disrespect, dropped calls, and complete disregard for accountability. This isn’t just terrible service — it’s a mess of your own making, and I expect it to be corrected immediately. This definitely reinforces my view as to incompetence rather than the failed excuse in resource planning.

Further, take responsibility and address the unprofessional behavior exhibited by your agents.