How does small business survive using Absa business banking

I have bee trying for 17 days to open a business account with Absa business banking. I was assisted telephonically by Fiona Amos eventho I requested a appointment in branch. I had to contact her constantly for updates. I had to contact her manager Collette Menes who has constantly been giving the standard apology only to find out on day 17 that there was issues with info on paperwork. I've lost clients because of constantly postponing appointments because of papers that needed to be signed and resigned, I've lost business because the account is required to be compliant to be added as a vendor. I'm constantly being it should have taken 2 hours to open this account and still 17 days later I'm struggling to get it sorted. Worst experience of my life