How does absa do business???ive been my whole life with absa till now

HOW CAN ***** BE DONE ON MY SAVINGS ACCOUNT,THEN A FEW WEEKS AFTER I REPORTED THE INCIDENT I WAS REFUNDED BUT THEN THE BIGGEST SHOCK WAS AFTER I HAVE USED THE FUNDS THAT I WAS REFUNDED A LADY FROM ABSA RANDFONTEIN PHONES ME (AS RUDE AS **** AND SHOULD NOT BE WORKING WITH CUSTOMERS WITH HER ATTITUDE ILL PUT HER ON BACK OFFICE DUTY) AND SAID IT WAS A MISTAKE AND THAT I SHOULDNT HAVE BEEN REFUNDED????***!!!!!!SO UNEDUCATED FOR A BANK. . .SO I JUST LEFT IT AND TOLD THE LADY SHE MUST PAY IT DUE TO IM NOT INVOLVED IN THE ********** ACTIVITY THAT WAS DONE ON MY ACCOUNT WHY ISIT OK FOR A CUSTOMER JUST TO LOSE R800.00???WELL THEN A FEW MONTHS GO BY AND MY GRANDFATHER MADE THE MISTAKE OF INSTEAD OF DEPOSITING MONEY IN MY COUSINS ACCOUNT HE MADE A EFT TRANSFER TO THIS ACCOUNT THATS IN ARREARS BUT ACTUALLY ABSA IS JUST NOT SO "CUSTOMER SATISFACTION" AS WHAT ALL THEIR **** ADVERTI*****T STATE USUALLY. . .BUT YA WHEN MY GRANDFATHER WANTED TO REVERSE IT YESTERDAY A GUY AT ABSA KEY WEST NAMED RIAAN(IN A VERY SNOBISH WAY) SAID IT CANT BE DONE DUE MY ACCOUNT IS IN ARREARS BUT AGAIN ITS NOT MY FAULT THAT IT IS IN ARREARS AND NOW WHEN I WENT TODAY THE SAME GUY RIAAN AND A VERY PROFFESIONAL AND HELPFULL LADY BY THE NAME OF "ISSIE" SAID THAT I MUST WAIT TILL THEY GET FEEDBACK FROM RANDFONTEIN ABSA ON THUSDAY THE 4TH JANUARIE 2018 DUE TO THE LADY AT ABSA RANDFONTEIN SAID SHE DOES NOT KNOW WHATS WRONG WITH MY ACCOUNT. . .WELL I CANT WAIT. . .IVE BEEN WAITING FOR MONTHS JUST TO GET FEEDBACK ON WHAT ABSA IS GOING TO DO ABOUT THEM REFUNDING AND THEN TAKING THE MONEY AGAIN. . .BUT I AM AND WILL NOT LET MY GRANDFATHER THAT IS A PENTIONER ALSO LOSE R500.00 DUE TO ABSA'S NEGLECTEGENCE EVEN IF I HAVE TO GO TO EACH SOCIAL PAGE OR EVERY NEWS PAPER I WILL MAKE SURE EVERYONE KNOWS HOW ABSA DOES BUSINESS AND IM SURE THERE IS GOING TO BE ALOT OF PEOPLE TO AGREE WITH ME. . .IM SO SICK AND TIRED AND ALWAYS HEAR THAT I MUST WAIT THAT IF A ABSA EMPLOYEE TELLS ME TO WAIT THAT I ACTUALLY INSTANTLY WANTS TO FLIP MY TOP DUE TO THEY DO NOT GET BACK TO A CUSTOMER I RATE THE CUSTOMER SATISFACTORY SERVICE IS UP TO SNAKE POO. . .