How disappointing can Absa be.

Funds that were meant to be deposited my account were deposited into someone else's account.

We contacted Absa as a matter of urgency for guidance in terms of rectifying the error.

Absa has not been helpful, they have been working at snail's pace and are extremely calm about this. I have tried contacting the various departments and no one is helping me out here.

We are all prone to make mistakes like this at some point in life but there should be remedies in place to assist customers. For crying out loud, They could contact the person who received the funds and verify and advise me.

The person the money went to does not know me, but the deposit slip clearly shows the details of the sender. By now the person who received these funds is suppose to have checked or contacted Absa to check the funds received. no one has contacted me.

Absa, your conflict resolution or error management is extremely poor.

The funds could have been for a life threatening emergency.

Unfortunately this has made me to relook my relationship with your company.

Your have unfortunately lost me as a customer.