HOW DIFFICULT IS IT TO SEND A STATEMENT AS PROMISED AND REQUIRED BY LAW

I have been an Absa customer for decades but in September last year I suddenly stopped getting statements from the bank. Finally in utter frustration I went through a ridiculous process of security checks for 16 generations of my family, mobile DNA testing blah blah blah in order to simply talk to someone in your bank about the lack of service! I resent, in the extreme getting calls from your bank saying I owe money when I have no way of verifying the accuracy of the charges. I have tried until I am blue in the face but it seems like I have to get the statement sent manually every month and the onus is on me to follow up all the time costing me significant time and inconvenience. Is it possible to be any worse at basic banking???