How can we not help you

After many emails and loafs of promises I went to springs mall branch asked to speak to the manager like I was told. She came out said she will be a few minutes she's busy and hour and 15min layer I'm still waiting I asked the lady infront she said the manager is still busy someone else will help

So since October my absa rewards was activated in the system but not on the app so I loos all the rewards but I've been asking since October about the is this e how is this fair?

Address still not changed after it was handed in 3x emailed 2x still the same fica issue since day one

Why is the customer service like this at absa

Quick to respond here but nothing happens after that