How can it be so challenging to get information on how to close a revolving loan account while living abroad?!

I am still waiting for ABSA to let me know how to close a Revolving loan account. I live abroad and can't come into a branch to close the account. I paid the settlement due and only need to close it. The first email I got (ref # ********** ), was that I need to come into a Branch to close the cheque account. I rep**** saying that it's not a cheque account and that I can't come into a Branch as I live abroad and asked what other options I have. This was on 6 Feb 2018. On 12 Feb I got a reply from Faith Khosa advising that my query has been sent on to Absa Northumberland (Northgate) Branch Manager for further assistance. I emailed again on the same email trail on 22 March as I have not had any response form ABSA and my account had since the last query, accumulated a balance due to account fees. It is now the 26th of May, the revolving loan account still has a balance due on it (which I will not pay as my account was settled and due to lack of response from ABSA, has accumulated) and I have STILL not had any response from anyone at ABSA, especially not the Branch Manager at Northumberland (Northgate). Can someone please just get back to me and tell me how to close the account!