How bad can a bank really be !!!

Cannot believe how useless a bank can be. Tried to pay for car repairs - used credit card - nope rejected - tried again - nope - so called ***** !! Called ***** line - waited more than 5 min / dropped call - called private banker - help !!! Waited 15 min - called back - o sorry cannot get hold of their own ***** dept !! Ok let’s do an immediate payment !! Great idea - o that takes from 2 to 3 hours - that’s the immediate!! Ok now 5:30 - no payment - leave car at repair shop - wait on curb for family to fetch !! How bad can a bank be !!! Time to move banks ! Will start to look around ! Enough is enough !!