How ABSA treat their loyal customers is disgusting

Shocking Service from ABSA!!! I'm really considering moving banks because I've been a loyal customer with ABSA for over 20 years, and the treatment received was devastating, to say the least. I have all my accounts, bonds, and policies with ABSA, that I don't understand the treatment received. Not even a comprise was suggested or condolence for your loss, just a rejection letter that was e-mailed.

My mother passed away on 14 July 2021 and I took out a funeral policy with ABSA last year December 2020. No payment was allocated when I took out the policy at that time. They informed me about a six-month waiting period which I gracefully accepted. The first payment went off on 25 January 2021, which in my view is one month. February 2021 was the second deduction which was equivalent to the second month. The deductions went off until June 2021, which added up to a total of six months. So 6 payments = to 6 months. So my mom passed away the 14 July 2021, as stipulated previously. ABSA declined my claim because according to ABSA a 7th payment should've been allocated before the claim would've been considered. Which was not mentioned in their terms and conditions. They speak about a 6 month waiting period, not 7 months or 7 payments.

Clause 2.2 in their policy is as follows: "Six months from the time that Absa Life collects the first premium for an extended member of 75 and below if death is due to natural causes."

I am deeply disappointed in the general outcome, as no one even bothered to contact me regarding this matter. It's such an emotional roller coaster having to deal with this and my mother's death at the same time. Knowing that I had to put myself into depth now to give my mother a send-off is adding to my stress at the moment.

Honestly, I am losing faith in all these policy systems that are in place.