1 reviews | Active since Jan 2010

09 May 2016, 12:57

HOUSE STILL NOT FIXED

<p>I CALLED AND REPORTED THE LEAKING WATER PIPES TO ABSA HOME OWNERS INSURANCE LAST YEAR ON 26.11.2015, WAS SENT FROM PILLAR TO POST UNTIL EVENTUALLY WAS ASSISTED BY ONE RUDE MORERI GUY.IT WAS DISCOVERED THAT THE PIPES WERE LEAKING FROM THE WALL. MY BATHROOM WALL TILES WERE THEN BROKEN TO FIX THE PIPE, THE WALL PAINT OUTSIDE WAS ALSO DAMAGED BY THIS LEAKAGE.&nbsp; CONTRACTORS WERE SENT TO MY PLACE FOR QUOTES ON THE DAMAGES THE PLUMBERS CAUSED, TODATE, THE WALLS, INSIDE AND OUTSIDE ARE STILL IN THAT UNSIGHTLY STATE AND NOT REPAIRED. IN THE PROCESS OF FIXING THE LEAKING PIPES THERE WAS SOME TEMPERING WITH THE PIPES WHEREIN WHENEVER ONE CLOSES THE TAPS OR&nbsp;FLUSHES THE TOILET, A CERTAIN SOUND IS PRODUCED EMANATING FROM SOMEWHERE I DO NOT KNOW. I CALLED I MANIER TIMES TO GET THEM TO ASSIST ME TO NO AVAIL. I HAVE BEEN IN CONVERSATION WITH MORERI (SEVERAL TIMES), SPOKE TO BEVERLEY, MAUREEEN AND BEAUTY WAS THE LAST 1 I SPOKE TO ON 02.03.2016 WHO REFERED ME TO MORERI AGAIN WHO PROMISED TO GET THIS SORTED. I AM TIRED AND HAVE LOST ALL HOPE IN THEM HENCE THIS EMAIL TO YOU FOR YOUR INTERVENTION.</p> <p>MY CLAIM NUMBER IS *** AND THE POLICY NUMBER IS ***.</p> <p>&nbsp;</p> <p>THE SERVICE IN THIS DEPARTMENT SUCKS BIG TIME.</p>

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Replies (3)
Absa
Absa's reply12 May 2016, 12:22
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,

's update08 Jun 2016, 08:33
Reviewer Update

My house is still not fixed. the NGS contractors came to my house and left to go look for matching tiles and todate, they are still looking for a tile. It's now almost over a month and still waiting. Will Absa ever fix my house?

Absa
Absa's reply08 Jun 2016, 08:50
Official

Dear

One of our Specialists will be in contact with you.

We sincerely apologise on any inconvenience caused.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,