HOURS OF WAITING FOR NOTHING

<p>I have had a few terrible experiences with absa.</p> <p> </p> <p>About 3 weeks ago I went to ABSA zevenwacht I stood in line for quite a while as there was just ONE person assisting at customer care. This was terrible as there are numerous tellers. After standing in line the woman told me that I can only renew my card if I brought in both my cards, mind you the card that I didnt have with me only expires in 2019. After waiting so long i was quite irritated as I have wasted so much of my time there. The lady also told me not to worry as i have a month left to renew my card as if that was supposed to make me feel better.</p> <p> </p> <p>This past saturday (11 February 2017) i went to ABSA to renew my debit card as it had expired and I also had to FICA my account. I stood in line and a lady came to me to ask if she can assist, i explained what I was there for and she told me I am in the right que. After more than a hour it was finally my turn. When I got to the guy who helped at customer care (again the only guy helping at customer care, with a full bank), he told me he can't FICA on his computer and he told me my account is frozen and I cant use it at all. he told me I must go stand in the que by the consultant, I was so angry but kept quiet cause after more than a hour in a que for nothing he send me to another que that was terribly long and only ONE consultant assisting. So After wasting all this time I still havent been assisted, money wasted on fuel as well. I left as i had back pain. So yesterday I thought I'd take a chance with the card (which my mom uses) that hasn't expired yet and drew money, and guess what! it worked. Now why did that guy lie to me that my account is frozen but it worked quite fine. Was he too lazy to help or was the task just not important enough to him.</p> <p> </p> <p>I am still very upset as i have spent so much time at the bank and yet I still have to go back again. It is terrible that there is just ONE customer care assistant, ONE consultant and THREE tellers on a very busy Saturday.</p> <p> </p> <p>I am looking into changing banks. I have not had this trouble with Standard bank, which is my secondary bank.</p> <p> </p> <p> </p>