Horrifying customer service

I was once happy with Absa. Lately when I had some issues to sort out I became anti Absa. Not only do you wait endlessly for the call centre to answer your calls, the agents are also very rude and just waste my time and money. This has really forced me to start looking at other banks, only one person here at our company uses Absa and his experiences are the same, the rest uses FNB.