Horrified

Today my mom went into Absa at Vincent Park Centre in East London. My mom was told she had to go to the bank to update her I. D book otherwise they wouldn't help her again at the bank. Firstly this is crazy as she is 86!!!!why does an 86 year old need to update their I. D book? Are you serious!!!! Secondly she has just recently had an operation on her leg and they made her sit in a long queue!!! Thirdly why on earth were there only 2 tellers on duty in the whole bank when it is the end of the month? Fourthly, my mom saw another person sitting in an office with no clients and she asked if this 'teller' could help her and they said yes. WELL!!!!! When she went into this ladies office she refused point blank to help my mom because as she said: ' it is not my job to help you!' It might not have been her job, but surely she could've helped!!!! We all do work that is 'not our job' because we bare there to work not to sit on our laurels and let the elderly sit for hours to be seen to. This is not the first time that Absa Vincent Park have given such pathetic service. Last time I contacted Absa Vincent Park in a review such as this, they promised to contact my mom and assist her. WELL!!!! THIS IS NOW A FEW YEARS LATER AND SHE IS STILL WAITING FOR YOUR CALL!!!!