HORRIFIC TREATMENT FROM ABSA - INCORRECT COMMENCEMENT DATE FUNERAL POLICY WITH NO LUCK OF ASSISTANCE. ABSA IGNORING ME!!!

I opened my account with Absa in 2002 and the account was added Funeral cover, since then i have been paying less than R50 (premium increasing per year accordingly) with no changes to cover amount. So recently I asked Absa for my updated policy documents and the policy commencement date is 2011. Well I ask Absa, why the change of contract date and what happened to the 2002 contract - their response is that the contract is accurate with the 2011 commencement date. Even today I am still waiting for a correct contract I signed up for as this is just incorrect and *******. Since lately I have started double checking all contracts i have with every supplier, I find incorrect information and when I ask for changes or answers for such incorrect information - it takes forever to get a response (unlike when you want to apply for something from them). TYPICAL!!