Horrific service from Non-resident center

I am utterly horrified at the poor service from ABSA with regards to my Financial Emigration processing. Despite submitting all the necessary documents to them, they have still not sent my application to the SARB and it has taken them a week to respond to me over email to tell me this because I have been following up daily to find out if the application has been submitted. I sent all the required original documents which were requested from me to ABSA on 24 May 2019. I was then asked for an additional Tax clearance certificate (which was not originally requested from me since I have resided outside of SA for over 5years). I sent the Tax clearance certificate on 10 June 2018. Despite having all the documents, they have still not submitted my application to the SARB to date even though I was told it would be processed with the month end returns for June 2019. Today, after my constant follow-up, someone finally came back to me asking me to submit my Tax Clearance Certificate, which I already sent! I have authorized ABSA to deduct the large processing fee that they charge for the Emigration so this is unacceptable service.