Horrific service

I transfered money from my ABSA cheque account to ABSA credit card acc on the 28th of November 2020, the money did reflect on the cheque acc, then two days later it was no longer reflecting. I was told to send an email to *** on the 30th of November 2020 which I never got feedback and today 9th of November 2020 was on a call for 60 minutes with different 7 agents, all of them just transferring me without taking any details up till I spoke to Zolani Covane from credit dept who also failed to assist me whereas he confirmed that he saw the transaction on the cheque acc but not on the credit card acc. He was referring me to the online dept whom I started with. I just want my funds transferred back to my cheque account.