HORRIFIC SERVICE ABSA MENLYN Maine

We have been trying to open a Business cheque account at ABSA Menlyn Maine since the beginning of May.

The director, who has various accounts with Absa and has been a client for 45 years, went into the branch to open this account. On 10 May we received a letter confirming an account number - the director went to the branch again on 17 May to sign more documents, but since then the account is in the "verification stage".

In verification for 10 days? Disappointed is an understatement.

We have contacted the business banker, his manager, and the supposed private banker daily. They do not answer their phones, reply to emails or simply just say they don't know they will look into it.

We do not know who to phone anymore, the manager Luné Beneke Area Coverage Manager: Menlyn Maine 2 is even less bothered if we get help or just simply an active account. This is at the beginning of a relationship with a new business that we experience this horrific service from 1. Private banker Lizzy Talana, Private Wealth Banker, Relationship Banking Menlyn Maine 2. SIBUSISO DLAMINI, Relationship Executive, Absa Enterprise Banking – Menlyn Maine, and 3. their Manager Lune.

The future does not look very bright. With the previous personal banker we always received exceptional service, but this has gone downhill very fast.

ABSA please assist in finalizing a simple task like opening an account. Who can we contact? Alternatively, we will have to apply at another bank and measure the turnaround time and service and let the results make the decision for us.