AO
Amanda O

1 reviews | Active since Sept 2016

07 Feb 2024, 09:50

HORRIFIC SERVICE ABSA EAST RAND MALL - JUST NO PRIDE

ABSA East Rand Mall - the service is shocking. You are forced to use the high volume cash accepting machines. They are inaccurate and not banking the correct money as disposed, hence resulting to be referred to Enquiries, by a person call Phindi who never advised me the process. She just started to log a call on the situation and it is taking forever, after 20 minutes I had to leave the shocking service and cannot wait any longer. I am out of pocket by depositing funds into a clients account, which is now short in their account. These machines sometime stop deposit some and you have to deposit the second batch which results in more banking fees. Absa you don't give a **** and you are not taking any pride anymore. This lady's service was horrific. And the same applies for ABSA Sundward Park.

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Replies (1)
Absa
Absa's reply07 Feb 2024, 10:38
Official
Dear Amanda
 
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
 
The reference number for your complaint is C-***1.
 
Regards
Pravesh Bejay
Customer Value Management