Horrific outdated service

I would give it no stars if I could. My father passed away a year ago, I live in the UK and have being trying to open a bank account with ABSA and FAILING not due to us, however everything they have asked for we have done and now they are wanting something from SARS that SARS themselves stated is not required any more over 4 years ago, the service is outdated and just shocking, We opened an account the way they told us to and now they are trying to convert it to the non-resident account and we are jumping through hoops endlessly just to find the non-resident accounts just keeps saying they need the form from SARS which we don’t even need as I will be leaving the money in SA and not moving it out the country, which ABSA can’t seem to grasp at all. Every time they email just reminds me and my family of the pain of losing our father, all I want is an active open local bank account, nothing fancy. AVOID ABSA THEY WILL NOT HELP YOU.