Horrific lack of service

I had two major problems with Absa bank this weekend:

1. I had to replace a credit card after it was ******. I went to the Sandton City branch to collect the new card on Saturday. The consultant then said he will remove old cards off my internet banking leaving only the active credit card. I told him that would be great but please leave my garage card alone. He promised it will remain there. Lo and behold - when I checked later on Saturday - guess what? Two versions of my credit card was on Internet banking but the garage card was gone. I phoned both Internet banking and credit cards and they told me as the error was made in the branch I must go back to the branch to fix it. I actually did go back on Sunday. I was told the account was not unlinked. I showed them the app where there was no sign of the account. So now they say it is credit card division's issue and they will have to contact them to find out what is up. But it is not fixed. Their mistake - not fixed.

2. While I had to go back to the bank and thought adding my garage card back on my profile will be quick, I took the necessary documentation with to open a savings account for my teenage son. Firstly I had to wait 50 minutes to be helped. Yes there were only 2 consultants on duty on a Sunday BUT there was only one person ahead of us in the queue. Then it came out that apparently I cannot - as in cannot - open an account for my minor son because my ****en name appears on the unabridged version of the birth certificate and not my married name - which is the same as my son's. I was told the Fica process cannot be done. The bank has my ID but no - they did not want to budge. I was not even asked for a my marriage certificate. So how on earth must mothers whose surnames differ open a banking account for a minor child if this is the case? Also - the bank only said they needed a birth certificate - not unabridged. I am so unhappy with the service I am in the process of moving my accounts. So much of being a client for over 30 years.